What accesses organizational databases that track similar issues or questions and automatically generate the details to the representative who can then relay them to the customer

Could you find out how im still getting an 83 percent on this in edhesive a = input("enter an animal: ") s = input ("enter a sound: ") e = "e-i-e-i-o" print ("old macdonald had a farm, " + e) print ("and on his farm he had a " + a + "," + e) print ("with a " + s + "-" + s + " here and a " + s + "-" + s + " there") print ("here a " + s+ " there a " + s) print ("everywhere a " + s + "-" + s ) print ("old macdonald had a farm, " + e)