Put the steps of the decision-making process in the correct order. 1. Step 1 Determine the goals. 2. Step 2 Gather data. 3. Step 3 Make the decision. 4. Step 4 Evaluate the decision. 5. Step 5 Analyze choices.

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Gerard is currently working as an entry-level customer support technician, but he would like to someday become a software developer. what is the best first step to understand what he should do? ask his manager for a new job or at least a job recommendation study graphic design in order to obtain the necessary skills use career resources to investigate what skills and education are required work part-time as an entry-level web developer question 13 (true/false worth 6 points) (08.03 lc) career resources are used to explore career options and find career information. true false question 14(multiple choice worth 6 points) (08.01 mc) classify the following skills: writing html code, evaluating color theory, using design principles. hard skills interpersonal skills people skills soft skills question 15 (true/false worth 6 points) (08.03 lc) a mentor is a person who is advised, trained, or counseled by a trusted mentee. true false

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.