Computers and Technology, 08.01.2022 09:30 guillianaroberts
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
A. Case Escalation Rule
B. Formula field
C. Assignment Rule
D. Omni-Channel Supervisor
Answers: 3
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