Which of the following is an example of a soft skill? a. manipulating text in a word processing document b. a customer by answering a question c. using the online feature to find the answer to your question d. accessing software tutorials

Answer is (B)

Helping a customer by answering a question whether on the phone of face to face is an example of soft skills. Such skills are developed through Effective communication, better listening skills, positivity, assertiveness, empathy, conflict resolution, and depersonalization. 
Basically, if you have these skills when handling a customer, what they will remember is what they felt about your service. 

You need to call the office. and then you need to give them a reason on why you want to change your username.

Don't say anything that will offend her, make her feel better and talk about happ things.