Your new mobile phone business is now approaching its first anniversary and you are able to step back and finally take a deep breath and consider positive changes that could be implemented. one of these changes is to transform you from a reactive maniac running around putting out fires, to a role model, achieving personal excellence. what specific steps will you use to make this transition? what specific programs will you put in place to your key personnel do the same? submit your paper to drop box 10.3.