11. The first step in any problem-solving or troubleshooting process is to A. interview all possible people involved.
B. observe and collect as much data as possible.
C. identify the problem and develop a problem statement.
D. gather necessary test equipment to help with your observations.

Estimate the change in specific internal energy au and specific enthalpy h from inlet to outlet for ethylene glycol (a liquid) flowing through each of the following devices: (a) a heat exchanger where the glycol temperature increases from 20 °c to 80 °c; (b) a pump operating at about 25 °c and increasing the glycol pressure from 100 kpa to 8 mpa.

Major ingredients of traditional ceramics (a) silica (b) clay (c) feldspar (d) all

Along steel shaft of 10 cm diameter is austenised at 870°c and then quenched in a liquid at 30oc. the average surface heat transfer coefficient is 2000 w/m2. °c. the relevant thermophysical properties of the shaft are: p=7800 kg/m", k=20 w/mk, cp=0.46 kj/kg.k calculate: a)-the time required for the center temperature to drop to 200°c. b)-the temperature at half-radius at that moment. c)-the amount of heat that had been transferred to the liquid by that time per meter length of the shaft