Voice reveals all of the following except a. tone b. emotional response c. resolution d. personality

Voice reveals all of the following except Resolution.

We all know that voice reveals tone, emotional response and personality. So Resolution can't be the answer because you can't be certain about the person's prediction in their voice, you can predict the resolution in someone's voice but you can't be certain or sure.

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I think its Personality, because you can't consider someones personality by their voice.

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

i agree definitely that