When yu have a problem that needs to be solved what steps do yu tend to take

Identify the issues. Be clear about what the problem is.

Understand everyone's interests.

List the possible solutions (options)

Evaluate the options.

Select an option or options.

Document the agreement(s).

Agree on contingencies, monitoring, and evaluation.

d. it compares the speaker reflection to a predatory bird that haunts the speaker

you stated "which of the following" but i don't see anything else