Which statement about a letter of complaint is true? you should maintain a polite and business-like tone. you should make it clear that you are angry and will take action if not satisfied. you should send your first letter straight to the top so it will be noticed. you should contact your local news consumer action team first.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

i am a strong (insert gender here) my father and his brother were to, they were killed not by the cold, not by the bears or wolves that roam our streets at night, but by the   bolsheviks. we must stand up and fight communism or we all end up dead, starved dehydrated, enslaved. the time is now we must fight. lenin is a dangerous man but he can be stopped. so my comrades we shall siege there weapons tonight on ward. (rides away with ak(not invented yet) and sword in hand while on bear into snowstorm)