Write a business letter of complaint, inquiry, or recommendation. your letter should be formatted correctly, and the content of the letter should match your purpose. use an appropriate tone, vocabulary, and formality for your chosen audience.

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

explanation:

you only need simple sentences to answer this. just answer these questions.

what do you think annie thinks of the mother? do you think annie believes the mother is a fit mother for helen.

what about the father? what would annie think of him? she might not like him, but does she respect him.

how about the son? would annie think he is the only voice of sanity in an insane place?

what about helen herself? this is the key question. how does she see helen? what do you suppose she thought her first job was going to be.

these aren't hard questions. just state the obvious. annie is not that well educated: she just knows what she has to do. write it that way.

you can do it if you've read the book or seen the play or movie.

c. to understand which information will best persuade your readers. (apex) correct answer.