Is social stability worth the price ? in brave new world

Which of the following sentences refers to a conflict between characters in "two kinds"?

What is the first step in summarizing a plot? restating central ideas and key details eliminating minor or unimportant details connecting ideas with logical transitions identifying important words and phrase

What does the interaction between the nurse and erkan in paragraph 1 reveal about erkan? erkan is upset because no one believes he has been robbed. erkan is quite angry but he is mostly harmless. erkan is incoherent and won't listen to reason. erkan is a violent man and poses a threat to those around him.