Write about an email to your friend living in your house

anne's craft goods

123 e mason drive, johnson, ms

12345

to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

what are the words supposed to be listed?

actually the answer would be c.) jane addams worked hard to improve the lives of less fortunate people.

showing or having an insensitive and cruel disregard for others. (so basically being heartless)

hope this : )