My mother had gone to the hospital for an appointment, to find out about a benign brain tumor a cat scan had revealed a month ago. she said she had spoken very good english, her best english, no mistakes. still, she said, the hospital did not apologize when they said they had lost the cat scan and she had come for nothing. she said they did not seem to have any sympathy when she told them she was anxious to know the exact diagnosis, since her husband and son had both died of brain tumors. she said they would not give her any more information until the next time and she would have to make another appointment for that. so she said she would not leave until the doctor called her daughter. she wouldn’t budge. and when the doctor finally called her daughter, me, who spoke in perfect english — lo and behold — we had assurances the cat scan would be found, promises that a conference call on monday would be held, and apologies for any suffering my mother had gone through for a most regrettable mistake.

—“mother tongue,”

amy tan

based on the passage, which of the following statements is an accurate inference?

people are treated better when their english is perceived as proper.

people are lied to when they do not speak proper english.

people become unhealthy because of the poor treatment they receive.

people who persist eventually get what they want.

the answer is people are treated better when their english is perceived as proper.