Which passage displays sensitive language likely to pacify upset customers? a. we regret your claim that the gym bag you purchased was faulty, but we want you to know we're sorry if you suffered an inconvenience as a consequence. b. although rare, sometimes flaws in merchandise can occur despite rigorous quality control. however, only 0.03 percent—the equivalent of three in 10,000 items—is ever flagged as faulty. c. you can be certain that we will hold responsible the quality-control inspectors who failed to detect the flaw in the production line. from now on we will make sure that such a malfunction never happens again.