Which of the following is not a step in the refusal process?
a.
state your position simply but firmly.
b.
apologize for saying no.
c.
suggest alternatives to the behavior being proposed.
d.
back up your words with your actions.

Out of the following, that which is NOT a step in the refusal process is - Apologizing for saying no. So, the right answer would be option B.

Explanation:

‘No’ is itself a statement. While refusing about something these five steps need to be kept in mind. First, an honest reason for saying “No” needs to be given.  Second, having the right body language that matches one’s words is important. Third, showing concern for others. Fourth, suggesting an alternative. Fifth, taking action based on what one says. So, apologizing for saying NO is not even a part of the refusal process.

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explanation: