Definition1.production involves: the actual process of creating goods and services.2.operations involves: the functions needed to keep the company producing through a function or series of functions to carry out a plan3.human resources includes: employees and their skills involved in the production process4.raw materials involves: cost of goods to create products5.quality circles are small groups of employees who meet regularly to: attempt to identify and solve problems involved in quality improvement.6.capacity involves: production facilities, technology, machinery, and equipment used to produce products