An ad for a premium promotional plan announces a two- day shipping program for all orders. a gentleman decides to take advantage of the plan and orders an air purifier to with his seasonal allergies. he is notified that he will receive the item on saturday afternoon, or before 8 p. m. nothing arrives. sunday comes and goes - no package. the man's allergies are tormenting him. on monday, he calls the company and asks where his saturday shipment is. the customer service representative says, "oh, we don't deliver on sundays and mondays, but you should receive your purchase by tuesday evening, guaranteed! " based on this work of satire, what is most likely the author's opinion? o a. the customer service representative does not know how to the man o b. the company has exaggerated its two-day shipping promise. o c. the man's allergies increase because the company lied. o d. the man didn't receive his package on time because he was rude.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

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