What is the author's point of view and purpose in writing "Overcoming Obstacles: How Your Biggest Failure Can Lead to Your Success"? How does Jody Michael convey her purpose and point of view?

Lily created comment cards to give customer during the month of july. she takes all the feedback she received and determines how the company needs to improve its product.now that the product is improved,lily is launching a social media campaign to let customers know about the changes.in what department does lily most likly work?