Aden is responding to a customer who complained about delivery delays. He writes, “I hope that we can continue to work together next year on projects that call for punctual, speedy delivery.” Which goal for writing a negative message is Aden addressing?
A.
Be empathetic.
B.
Be future-looking.
C.
Be fair.
D.
Be professional.
Answers: 3
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Aden is responding to a customer who complained about delivery delays. He writes, “I hope that we ca...
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