Match each extract of a business communication to the correct type of positive message

I need your help
locating the address
of the supplier.

Where can I find a
suitable partner for
our operations in
Canada?

We are happy to inform
you that our company
will replace the product.

I would like to direct
your attention to a
problem with my
electric bill.

Thank you for visiting
our factory on Saturday.

I hope you have a
successful partnership
with our client.



request for information or action

claim or adjustment

goodwill message

Wichita mourning david matherne pipe organs—dusty and tarnished— bellowed the ancient song, as movers carried the pews for one last time. frozen branches—heavy with ice arms— 5 couldn’t perform their dance, as workmen shuffled inside the worn-out floors. sally richards—broken and mourning— watched while her father left, 10 as painters brought in their cans for the first time. stained-glass windows—buckled and broken— surveyed commotion’s cause as commerce won in the end 15 yet one more time. reverend richards—feeble and finished— cried as his exit was lost on christians who worshiped the dime; a change of the times. 20 which of these best summarizes the author's style in this poem? a) each of the five stanzas contains internal rhyme and consistent rhythm. b) each of the five stanzas contains an end rhyme describing a different character. c) each of the five stanzas contains assonance followed by a dash, then a description of the old church. d) each of the five stanzas introduces a character followed by a dash, then a description of that character. 3) in the first line of each stanza, the author follows the pattern of a noun followed by a pair of adjectives. what is the purpose of this pattern? a) the author hopes to create a peaceful feeling for the readers. b) the object and its adjectives are used to create a sense of progress. c) the author uses the pattern to create vivid pictures in the reader's mind. d) the author uses the pattern of man and nature to show the impact of this event.