Jennifer is talking to a customer who is returning a faulty device. She smiles and says, "Sir, we will be replacing your product with a new
one." Her communication
Wade is talking to his manager, who is worried about a report that shows a drop in the company's market share. Wade says in a cheerful
tone, "1 double-checked the report, and the figures were misprinted. We have actually done very well." His communication

Read this excerpt from "ain't i a woman? " by sojoumer truth in which three sentences does she make an emotional appeal to the audience by talking about her personal hardships? well, children, where there is so much racket there must be something out of kilter. {i think that 'twixt the negroes of the south and the women at the north, all talking about rights, the white men will be in a fix pretty soon.} but what's all this here talking about? {that man over there says that women need to be into carriages, and lifted over ditches, and to have the best place everywhere. nobody ever me into carriages, or over mud puddles, or gives me any best place} and ain't i a woman? look at me! look at my arm! {i have ploughed and planted, and gathered into bars, and no man could head me! } and ain't i a woman? i could work as much and eat as much as a man - when i could get it - and bear the lash as well! and ain't i a woman? {i have borne thirteen children, and seen most all sold off to slavery, and when i cried out with my mother's grief, none but jesus heard me! } and ain't i a woman? {then they talk about this thing in the head, what's this they call it? [member of audience whispers, "intellect") that's it, honey.} what's that got to do with women's rights or negroes' rights? if my cup won't hold but a pint, and yours holds a quart, wouldn't you be mean not to let me have my little half measure full?

Which two passages in this excerpt from the death of ivan illych does leo tolstoy use to suggest that ivan ilych feels like his life is slipping away from him? "what's the use? it makes no difference," he said to himself, staring with wide-open eyes into the darkness. "death. yes, death. and none of them knows or wishes to know it, and they have no pity for me. now they are playing." (he heard through the door the distant sound of a song and its accompaniment.) "it's all the same to them, but they will die too! fools! i first, and they later, but it will be the same for them. and now they are merry . . the beasts! " anger choked him and he was agonizingly, unbearably miserable. "it is impossible that all men have been doomed to suffer this awful horror! " he raised himself. "something must be wrong. i must calm myself—must think it all over from the beginning." and he again began thinking. "yes, the beginning of my illness: i knocked my side, but i was still quite well that day and the next. it hurt a little, then rather more. i saw the doctors, then followed despondency and anguish, more doctors, and i drew nearer to the abyss. my strength grew less and i kept coming nearer and nearer, and now i have wasted away and there is no light in my eyes.

Which type of poetry often begins by announcing the subject and asking a muse for ? a. epic poetry b. dramatic poetry c. sunnets d. ballads