Please help quick!!

The following excerpt from an argument features a counterclaim and a rebuttal. Read the paragraph and answer the question that follows:

Some may argue that television can have a good influence on teenagers. They say educational broadcasts, travel documentaries, and news programs help students learn about the world. Anyone who believes this is obviously clueless when it comes to teen viewing habits. Teenagers don't watch those kinds of shows. They watch cartoons, reality shows, and movies.

Which of the following is true about this excerpt?

a. It addresses the opposition respectfully but does not use researched facts to refute the counterclaim.

b. It presents researched evidence to refute a counterclaim but does not treat the opposition respectfully.

INCORRECT: c. It refutes the counterclaim ineffectively because it offers opinions and uses a disrespectful tone.

d. It uses a respectful tone and offers researched evidence to effectively refute the counterclaim.