Lines 15-23: what major conflict is introduced in this passage ? How does Tom’a mother respond to the problem?

the narrator is saying that the old lady made her feel uncomfortable. you know this because they say "i found that rather irksome", "perhaps it was her being so upright and trim", and "i don't think it was that, because i thought that quaintly pleasant." hope this !

wish you luck with the story of macbeth   you must got a crazy english teacher from uva