Which choice is an effective strategy when trying to convince an unwilling or disagreeable audience? A.
Do not expect the members of the audience to change their minds after the speech. Look for small gains, like a simple nod of approval.
B.
Before the speech, tell the members of the audience how much you know about the topic to convince them of your knowledge.
C.
Keep the speech short and simple. An unwilling audience can never be persuaded.
D.
Use inflated language to convince the audience you know more than you actually do.

A. Do not expect the members of the audience to change their minds after the speech. Look for small gains, such as a simple nod of approval.

Explanation:

Members of an unwilling audience would take time to convince. It is best to look for the small gains in parts of the audience, use these as an "in" with the crowd. When performing your speech it is, of course, good to use inflated language but not to the extent that you can't verify your knowledge. An unwilling audience may be difficult to convince but it is never impossible. And, discussing your knowledge with the audience before is not an effective strategy. Your words should show your knowledge.

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.