Read the e-mail from your customer in the eResource. Write an e-mail responding to this complaint and then describe elements to consider before you send the message to the consumer. Finally, evaluate the consumer`s communication. How might you improve the message to make it more appropriate and effective?

Arrange the events in ivan ilyich's life, which are described in chapters 1–4 of leo tolstoy's the death of ivan ilyich, in chronological order. ivan ilyich becomes assistant public prosecutor, a position that he serves in for seven years. ivan ilyich meets zachar ivanovich in st. petersburg and receives a guaranteed appointment in the department of justice. ivan ilyich graduates from the school of law and qualifies for the tenth rank of the civil service. ivan ilyich becomes a public prosecutor and is transferred to another province. ivan ilyich is offered the post of examining magistrate in a russian province.

Outline (1) (2) i. (3) a. (4) 1. (5) 2. 3. choose the best answer from the choices below to match with (3) from the outline above. a. detail b. introduction c. subpoint 1 d. main point 1 select the best answer from the choices provided a b c d

1. fallacy of logos "my favorite teacher said that we should vote for mr. martinez, so i believe he is the best." 2. fallacy of ethos "if we don't pass this environmental protection bill now, the world will probably end soon." 3. fallacy of pathos "the last time it rained, our local sports team won. it is raining today, so they will win tonight."