How does the speaker's tone influence the listener's understanding of the presentation? Select TWO options. A The speaker's serious tone makes the claim seem more important to the listener. B The speaker's unwavering, authoritative tone makes the listener more likely to believe his claims and side with him.
C The speaker's conversational tone encourages the listener to develop his or her own opinion on the matter.
D The speaker's lighthearted tone makes the claim seem less universally crucial and more of a single person's impression of the situation.
E The speaker's judgmental tone makes the listener feel pity for the owners because the author is criticizing them unfairly for owning wild animals as pets.