Wording with more than one meaning can unnecessarily confuse and disappoint. (2)For instance, unclear language on a menu resulted in a disappointed diner. (3)The menu listed “tostada with beans.” (4)The customer, expecting a tostada with beans on the side, was disappointed to be served a tostada with beans inside of it. (5)A more serious misunderstanding occurred when a nurse told one of her patients that he “wouldn’t be needing” his robe, books, and shaving materials anymore. (6)The patient became quiet and moody. (7)When the nurse asked about the odd behavior, she discovered that the poor man had interpreted her statement to mean he was going to die soon. (8)In fact, the nurse meant he would be going home shortly.