Read the scenario and answer the question that follows. Matt does not like the way other members of his group have been acting lately. They are making bad choices in his opinion, so he calls several of them over to talk. He sits them down as he stands bent over them and begins to explain why he is upset with them. As he yells at each of them, he points his finger at the one to whom he is yelling. What action should Matt take in order to communicate more effectively? Apologize to his friends and break off the friendships.
Explain why their bad choices have ruined the friendships.
Talk to each friend one on one rather than in a group.
Work out a solution with one friend and explain it to the group.