Help with this please

Chan was leading a group discussion in his university. he discovered that a few participants were dominating the discussion and not letting others speak. what should chan do in such a situation a. chan should allow participants to speak until they are finished b. chan should adjourn the discussion and recommence at a later point c.chan should bar the dominant participants have the freedom to share their opinion d.chan should ensure that all participants have the freedom to share their opinion e.chan should restructure the group so that the dominant participants are isolated

In figure 4 of the telephone components what do the labels lettered a to e

Which of these names would be listed first in a telephone directory? a: d’agostino b: dague c: dagy