Imagine that you are a salon manager and you receive a call from a difficult client who wants to make another appointment. The client has come in twice before and both times left after complaining about the quality of the service provided and requiring additional work, making the cosmetologist assigned to the client get off schedule and make other clients wait. What could the manager say to the client to make for a positive visit?

Read the excerpt from act 3 of a doll’s house. mrs. linde: you seemed to me to imply that with me you might have been quite another man. krogstad: i am certain of it. mrs. linde: is it too late now? krogstad: christine, are you saying this deliberately? yes, i am sure you are. i see it in your face. have you really the courage, then—? mrs. linde: i want to be a mother to someone, and your children need a mother. we two need each other. nils, i have faith in your real character—i can dare anything together with you. krogstad [grasps her hands]. , , christine! now i shall find a way to clear myself in the eyes of the world. ah, but i forgot— how does the conflict in this passage develop a theme? mrs. linde creates a conflict by promising something she cannot give to krogstad, which develops the theme that empty promises can destroy relationships. krogstad continues the conflict by choosing clearing his name over having a life with mrs. linde, which develops the theme that you must often choose yourself over others. krogstad creates a conflict by deceiving mrs. linde about his intentions, which develops the theme that, in love, actions speak louder than words. mrs. linde resolves the conflict by committing to a new life with krogstad, which develops the theme that new beginnings are always possible.