Formal letter complaining about restaurant

Dear Sir or Madam,

I am writing to complain about the terrible evening I had in your cafe ”Snowflake” where my friends and I celelbrated my birthday party on December 10th.

We were assured the faultless service but it wasn’t such. We had reserved a table but when we arrived, there were not enough chairs for us to sit on. The service was very slow and we had to wait for half an hour before we could order.

Furthermore, your staff was impolite and not helpful. The waiter didn’t know the ingredients of dishes. He told that it was none of his business.

What is more, the main course wasn’t not tasty. The salmon was overcooked and dry and wasn’t worth the money paid. I would recommend to employ a new chef because the food wasn’t cooked properly.

The supervisor didn’t pay any attention to our complaints and denied our claim. He was rude when he asked us to look for another restaurant instead.

As you can see we couldn’t enjoy our party, it was spoilt.

I request you to kindly investigate and take action against the staff on duty for their negligence and rude behavior.

I look forward to receiving your apology and trust you will give serious consideration of the matter.

Yours faithfully,

HOPE THIS HELPS :3

the illustration   that would give a reader a clear understanding of the text is a picture of men constructing the frame of a building.the frame is made of iron bars. the text describes the job of blacksmiths'. these were very organised and they had different names: "the driver" and "the heater". the text describes the way in which these men worked ; they worked iron pieces as if they were playing a sport. in fact, the text wants to show the men's skills. the text also puts some emphasis on the use of '' rivets'' in construction. this kind of nails were not always used in the construction of manhattan.

some examples:

"and with an underhand toss he hurled the smoking rivet straight at the catcher, who caught it in mid-air in his catching can." men's skills

"when the driver was ready for a new " the emphasis on the rivet ( special nail used in construction).

" it against a beam to remove any cinders, and jammed it into the waiting hole. " the emphasis on the rivet.

answer: this is easy, i found "it"

i will repeat the question again, "find it."

here, i located it.