Because her coworker rita kept her eyes on her work and never said much, laura concluded that rita wasn't very smart. but when a new procedure was introduced on their floor and laura made several errors, rita showed her a simple way to remember each step. laura made the mistake of

a. failing to listen to others. b. failing to take responsibility for her mistakes. c. having a low level of self-esteem. d. misjudging other people's abilities.