Q3 Pick out one word or phrase from the text which shows you that the writer
wants the restaurant owner to feel apologetic. Then explain why it tells you this.
I was sorely disappointed last weekend when the standard
of food fell well below what I had come to expect from your
restaurant. As a loyal and regular customer, I hope you will be
forthcoming in providing either reimbursement or a voucher,
since I felt cheated in having to pay on this occasion.
Example:
Explanation:
Claire wasn't sure what her meal was

the present continuous is a verb tense which is mainly used to indicates that an action is in progress at the moment of speaking.  

it is formed using: person + verb to be (am/is/are) +verb + - ing form  

example: i am studying at this moment .

in addition, the present continuous is also used in order to express things that will or will not happen in the near future.

example: i am having dinner with some friends tonight.

the speaker sometimes   uses it   to express that an action is repeated and it causes irritation on the part of the speaker

example: my sister is constantly complaining about everything.

jenkins wanted the narrator to write a ghost story for his magazine. he wanted the narrator to give the readers a story based on the supernatural. he wanted him to give the readers real 'horror' stories and not the type of live ghosts which he had presented in his earlier stories.