Your facility received a very negative complaint When you ask your associate, Sam about it, she says she quickly contacted the person to apologize and fix the issue. She says the person was pleased and sent a note of thanks
What would you be most and least likely to do?
MOST
PICK ONE OF EACH
O
Teli Sam you're happy with her effort. Ask what she thinks triggered the complaint and if there is an underlying issue to fi
o
Tell Sam that although this situation worked out well, she needs to find out what caused the issue to avoid future complaint
o
Thank Sam for her great service, ask what she learned, and what she will do differently in the future.
Praise Sam for her quick response. Tell her to post the note in the break area to set an example for others