English, 15.04.2021 23:40 buglerboy979
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Dennis is talking to an angry customer who didn’t receive the product she ordered. With a warm smile, Dennis says, “I apologize, ma'am. I'll personally ensure that you receive it tomorrow.” He has
A) made the interaction more pleasant
B) cleared up a misunderstanding
I don't know which one to choose because realistically they're both correct.
Answers: 2
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Dennis is talking to an angry customer who didn’t receive the product she...
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