What is the difference between supportive and defensive communication?

There are specific differences between the approach on defensive and supportive communication.

Explanation: When engaging in defensive communication, the speaker must anticipate a conflict situation within a group. First perfom an evaluation of the whole scenario, in order to gain control and plan an strategy. Defensive communication displays neutrality (showing no concern or interest in the subject, no empathy) and gives the impression of not being involved. For supportive communication, the speaker would be politically correct and not targetting others. It is orientated to problemas, displays empathy and equalty. It is supportive, spontaneous and descriptive.

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