Conflict in the workplace is

a. always negative
b. always positive
c. sometimes negative, sometimes positive
d. none of the above

Sometimes negative, sometimes positive

Explanation:

Conflict is a situation where at least two people with discordant ideas face each other in order to change the opponent's perception or behavior. It is a relatively natural situation of human behavior and can take good or bad proportions. If a conflict causes a fight or hatred, this can generate a great deal of discomfort in the workplace not only for those directly involved in the conflict, but also for everyone else.

However, in some situations the conflict of ideas can lead to improvements in results and processes, as long as the parties understand the co-worker's perception and both reach agreement at the end of the conflict.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)