read the passage below and answer the question that follows.

while working at an ice cream shop for the summer, paulina had to attend employee meetings. during her first meeting, her boss made the following remarks to the staff:

"you guys are really messy. every morning when i open the store, the floor is dirty, the counters need to be wiped, and the dishwasher hasn't been emptied."

paulina attempted to offer an explanation: "mr. smithers, i—"

mr. smithers talked over paulina: "i don't care what you have to say. we'll review the closing procedures again today. if you people mess it up again, we'll need to reconsider your employment here."

which of the following choices shows an assertive response that mr. smithers could have used when talking to paulina?
a.
mr. smithers stormed out of the meeting and decided to close the shop forever.
b.
mr. smithers allowed paulina to yell at him and then said to her, "we can do whatever you want to do."
c.
mr. smithers talked over paulina: "i don't care what you have to say. we'll review the closing procedures again today. if you people mess it up again, we'll need to reconsider your employment here."
d.
mr. smithers allowed paulina to finish her explanation before he said, " you, paulina, for your explanation. perhaps we can all discuss a better way to close the shop so that it's not as time-consuming yet still neat. what are your ideas? "

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

- "the basic difference between keywords and subjects is that subjects (or "subject headings") have been predetermined, while keywords have not. a keyword is an easy place to start because you can use any word that seems to fit your search; this is called "natural language" searching."