Why should you get your news from more than one source

What is the narrators main conflict in this passage

In the communication breakdown section, michael b. green learned that "a red rag" or a had nothing to do with the internal makeup of the person who was wearing it.

Boss: oh no! that’s the phone again! secretary: blank boss: . a. shall i take it? b. will you answer it? c. can you do me a favor? d. may i hang it up?