What two functions do introductory speeches serve

The introduction should convince the audience that your speech will be relevant and useful by providing a general overview of what's to come.

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

hey there

use of language is very important in order to write in a good way. each literary genre has its different exploitation of language and, therefore, many differences and similarities can emerge. shakespeare's work (romeo and juliet) is a sample of a drama. its language is full of dialogue to describe the beauty of first love in people; everything it's pink color. it briefly describes fictional scenes and situations. on the other hand, the calypso borealis, by john muirs, it's narrative essay: its language is full of descriptions to describe an experience, a real experience. hyperbole is not used as in drama genre. he falls in love with discovering a real place and his direct feelings.

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f yes, , mark brainliest : )

have a good night.