Woman: good afternoon, charlie's pizza. how can i you?
man: hi there. i'd like to speak to the manager, .
woman: okay, may i ask who is calling?
man: this is a customer of your restaurant. i just ordered takeout food earlier tonight.
woman: may i ask what this is in regards to?
man: i have a complaint about my takeout meal, and i'd like a full refund for all my trouble.
woman: all right. i will get her for you right away. i am sorry for your trouble.
man: well, this is the third time it's happened. last time i got the wrong order, the time before that it was an hour late, and this time i was overcharged ten dollars!
woman: like i said, she'll be able to you in just a moment. bear with us.
which of these expresses the man's point of view in the passage above?
charlie's pizza owners train their workers well.
charlie's pizza is a terrible place to get takeout.
charlie's pizza is the best restaurant in town.
charlie's pizza is a good place to work part-time.