Which word best describes michelle obama's tone in this statement? "we as parents are our children's first and best role models, and this is particularly true when it comes to their health. we can't lie around on the couch eating french fries and candy bars, and expect our kids to eat carrots and run around the block. but too often, that's exactly what we're doing."

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

sorry, you didn't give me the proper question

explanation: