The rude behavior of the customer service representative was the cause of my decision to quit doing business with the company. What is the best way to edit this sentence to make it more concise and effective?

Read this passage.my career in journalism has taught me the challenges of capturing sporting events, yet gregor powell's descriptions are flawless. powell is a gold-medal paralympic swimmer, but his memoir proves that his true strength is the power of his insights.what feature distinguishes this passage as a foreword?