When you need to analyze a claim made by an author, what is your first step? Decide if the evidence provided actually supports the author’s claim.
Find the supporting evidence the author provides.
Write down the article’s key points.
Find the sentence that contains the author’s claim.

answer; ///(a) and (c) newspaper article and instruction manual; //so the answer is (e)

i think the answer is c

the present continuous is a verb tense which is mainly used to indicates that an action is in progress at the moment of speaking.  

it is formed using: person + verb to be (am/is/are) +verb + - ing form  

example: i am studying at this moment .

in addition, the present continuous is also used in order to express things that will or will not happen in the near future.

example: i am having dinner with some friends tonight.

the speaker sometimes   uses it   to express that an action is repeated and it causes irritation on the part of the speaker

example: my sister is constantly complaining about everything.