21. Which one of the following statements shows appropriate netiquette? A. “THE SHIPMENT ARRIVED FOUR DAYS AFTER THE REQUESTED DATE.”
B. “Don’t know when you’ll get around to this since you never seem to be in the office.”
C. Including a specific subject line
D. Sending an e-mail of five monitor screens54 Examination
22. Suppose you’re writing a description of an object or a process. How many pararaphs
should you include in your introduction?
A. One C. Three
B. Two D. As many as you choose
23. To make your writing concrete and specific, you should use
A. words that encompass many meanings.
B. facts and figures wherever possible.
C. words that are emotional and therefore “real.”
D. as few words as possible.
24. When you’re writing instructions, it’s almost always helpful to
A. include a table of contents.
B. include an illustration.
C. explain why one method is better than another one.
D. show how much time and money the process will save the company

Read this excerpt from through the looking-glass by lewis carroll. "you might make a joke on that,” said the little voice close to her ear: "something about ‘you would if you could,’ you know.” "don't tease so,” said alice, looking about in vain to see where the voice came from; "if you're so anxious to have a joke made, why don't you make one yourself? ” the little voice sighed deeply: it was very unhappy, evidently, and alice would have said something pitying to comfort it, "if it would only sigh like other people! ” she thought. but this was such a wonderfully small sigh, that she wouldn't have heard it at all, if it hadn't come quite close to her ear. the consequence of this was that it tickled her ear very much, and quite took off her thoughts from the unhappiness of the poor little creature. what question should a reader ask to clarify what is happening in the story? who or what is the voice speaking to alice? when will alice attempt to share a joke? what secret will alice share with the new character? why do whispers tickle the listener?

Ineed . read the passage, and choose the three (3) inferences that are most firmly based on the given information. your sister has a new boyfriend. the first time you meet him, he corners you and talks to you for an hour about football, a subject in which you have no interest at all. you come away with the impression that he is an inconsiderate bore. the next two times you see him, however, he says not a word about football. he participates in the general conversation and makes some witty and intelligent remarks. what is your impression of him now? do you find him likable and interesting on the basis of the last two encounters? do you average out the early minus and the later plus and come out with a neutral zero? neither is likely. what is likely is that you still think of him as an inconsiderate bore. psychological research suggests that first impressions, as our mothers and fathers told us, are quite lasting. 1. the words “neutral zero” refer to an impression that is positive. 2. the words “neutral zero” refer to an impression that is neither positivenor negative. 3. the selection suggests that it’s a good idea to make good firstimpressions. 4. the selection suggests that it can be difficult to remain objective aboutothers. 5. first impressions tend to be fair and balance

In which relationship stage are the individuals in the following scenario? quentin and spencer have both been on the basketball team for the last four months. when they talk about their practices or upcoming games, they often make jokes or refer to things that their friends who are not on the team don't always understand.