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Question 12
1 points
The receptionist was rated as 'very poor' in terms of her friendliness. In response, she could argue that friendliness should not be regarded as a performance criterion because it
is not relevant to a receptionist's job
is has not been objectively measured and assessed
O is not accepted by managers and employees as a performance criteria
O does not distinguish between good and poor performers.​

in our power to make a world happy - to teach mankind the art of being so - to a character hitherto unknown - and to have, as it were, a new creation intrusted to our hands, are honors that command reflection, and can neither be too highly estimated,

i dont know i didnt take the test

the central idea is basically saying that juveniles that have committed a crime will not have the same consequences as the   adults that have. they will have a softer punishment than what the adults have that is harsh in some ways.