Write a formal business letter in 150 – 180 words on "A customer of the software company you work for has written to complain that the website that was developed doesn’t work. The customer is now requesting a refund. As Assistant Manager Sales, write a letter to client explaining the reasons that why you cannot offer a refund ".

Hamlet is often called a tragic hero who is torn between thought and action. why does he not kill claudius when he sees him in act iii, scene iii? why does he kill polonius in act iii, scene iv? how do these two actions affect your understanding of hamlet as a man of thought or a man of action? your answer should be at least 250 words.