Keith may need some help from his manager. A customer is on the phone and she is really angry. She is threatening to post nasty comments on her blog. What should Keith say to his manager? O a) "She's angry. You deal with it." b) "So she's really angry. Her product never arrived. I think we should offer to send her a replacement product free of charge, but wanted your input." "So l'll tell her to calm down. I think she's overreacting. I doubt she'll post c) anything online." "She's really angry; she ordered the product last Wednesday, Don in customer d) service said it would arrive a week later. It was a dollhouse for her niece, Can you take it from here?"

"Service said it would arrive a week later. It was a dollhouse for her niece, Can you take it from here?"

I think this might be the answer cause it is a very polite remark and it has specified the problem correctly.

awnser:

jem is "moody and silent" after the pants incident. the new school year starts, and scout finds second grade just as boring as first. one day, she and jem are walking home together when jem reveals that when he found his pants that night, they were all folded up, and the tears had been crudely sewn up, as if someone knew that he would be coming back for them. he finds this highly eerie. then, they find a ball of twine in the radley oak tree knothole. again, they aren't sure if it is a gift for them or not, so they leave it for a few days. when it remains in the hole for a few days, they take it, and decide that anything left there is okay to take.