You have been asked to prevent an informal speech at a farewell function for your friend
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the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."

what excerpt?

explanation:

a. by showing how a character reacts to or interacts with his or her   surroundings

explanation:

the setting reveal information about a character by showing how a character reacts to or interacts with his or her   surroundings.