What is one piece of evidence in “By Any Other Name” that supports the theme of the story?

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

this is hard!  

i believe being nice to m family is the right thing to do. they are people too and the deserve the same respect i have. they are there for me when i need them. i believe i should always put my family first because that is just how life is suppose to be. i love each and every member of my family and i should respect and act like i do. i believe that being nice to your family makes it easier for them to be nice to you. thats why i believe what i do.

brainliest ! ? ☺

i don't get it. is this a question on a test? i need more information to solve.